Orders are typically processed within 2–5 business days. During holidays, promotions, maple season, or high-volume periods, processing may take additional time.

Shipping costs are calculated at checkout based on order size, weight, destination, and selected shipping method. We're doing our best to keep costs as low as possible, but due to our glass packaging, the weight of our goods increases.

Once your order ships, you’ll receive tracking information by email so you can follow your package’s journey.

Because many of our maple products are temperature-sensitive, shipping timelines may occasionally be adjusted during periods of extreme weather to help preserve product quality.

Please double-check your shipping address before placing your order. Sweet Spigot is not responsible for delays or additional shipping costs caused by incorrect or incomplete addresses.

If your order arrives damaged, please contact us within 5 days of delivery with photos of the package and product so we can help make it right.

Due to the nature of food products, we are unable to accept returns on consumable goods. If there is an issue with your order, please reach out and we’ll do our best to help.

For shipping questions or support, please contact us directly through our website or email us at info@sweetspigot.com.